FAQ

1.General questions about our gift list

• 1.1.How does Zankyou work?
• 1.2.What type of people was Zankyou created for?
• 1.3.What are the advantages of creating your gift list at Zankyou?
• 1.4.What are the advantages of creating your wedding web page at Zankyou?
• 1.5.How much does it cost?
• 1.6.How does Zankyou manage to provide such services for free?
• 1.7.Is Zankyou’s structure sound and can you guarantee my money will be safe?

2.Creating a gift list

• 2.1.How do I create a gift list?
• 2.2.How can I add gifts that are not part of Zankyou’s gift catalogue?
• 2.3.Can I create a gift list in just two clicks?

3.Receiving gifts

• 3.1.Do we have to buy our gifts at Zankyou?
• 3.2.Where can we buy the gifts we receive?
• 3.3.Is there a time limit for buying the gifts or spending the money we’ve received?
• 3.4.Do we get special discounts on the gifts?

4.Advantages for your guests

• 4.1.What are the advantages for your guests at Zankyou?
• 4.2.Why use Zankyou instead of offering money or sending a cheque directly to the couple?
• 4.3.What payment methods does Zankyou accept? Are they secure?
• 4.4.How does Zankyou make life easier for guests coming from abroad?

5.Wedding web page

• 5.1.What can I include in the different sections of my wedding web page?
• 5.2.What tools are at our disposal to help us plan and organise our wedding?
• 5.3.Can I create my wedding web page in different languages?
• 5.4.How can I control content generated by my guests?

6.Money transfers

• 6.1.How do we receive the total value of the gifts we have received?
• 6.2.How can I order a money transfer?
• 6.3.How does Zankyou guarantee that these transactions are legitimate and secure?
• 6.4.How much does ordering a money transfer cost when using bank accounts held outside the the UK?

7.Customer service contact

• 7.1.How can I get in touch with Zankyou?
• 7.2.What is Zankyou’s service level agreement?

8.Privacy

• 8.1.What privacy options does Zankyou provide to couples?
• 8.2.How does Zankyou use the customer data I provide?